Privacy Policy

Who we are

This website is owned and operated by KF:D LIMITED.

KF:D LIMITED is a creative design and advertising agency based in Fordingbridge, Hampshire. We provide creative, design, website, print, branding and marketing services to businesses and organisations.

Information we collect

We may collect personal information when you contact us, submit an enquiry form, email us, telephone us, work with us as a client, or interact with our website.

The information we collect may include:

• Your name.
• Your business or organisation name.
• Your email address.
• Your telephone number.
• Your postal or business address, where relevant.
• Details about your enquiry, project or service requirements.
• Website usage information, such as pages visited, traffic sources and general analytics data.

We only collect information that is relevant to responding to enquiries, providing services, managing client relationships, improving our website, or meeting legal and administrative requirements.

How we use information

We may use personal information to:

• Respond to enquiries and requests.
• Provide quotes, proposals and project information.
• Deliver creative, design, website, print, marketing or related services.
• Manage client accounts and ongoing project communication.
• Send service-related information.
• Maintain business and financial records.
• Improve our website, services and customer experience.
• Comply with legal, tax and accounting obligations.

We do not sell personal information to third parties.

Lawful basis for using information

Under UK data protection law, we must have a lawful basis for using personal information.

Depending on the situation, we may process personal information on the basis of:

• Consent, where you have given clear permission for us to use your information for a specific purpose.
• Contract, where the information is needed to provide a service or take steps before entering into a contract.
• Legal obligation, where we need to keep or use information to meet legal, tax or accounting duties.
• Legitimate interests, where we have a reasonable business reason to use information, provided this does not override your rights and freedoms.

Sharing information

We may share personal information with trusted service providers where this is necessary to operate our business, deliver our services, maintain our website, manage accounts, or support client work.

This may include website hosting providers, email providers, analytics services, professional advisers, accounting services, print suppliers, developers, contractors or other trusted project partners.

We only share information where there is a valid reason to do so, and we expect third parties to handle personal information securely and appropriately.

How long we keep information

We keep personal information only for as long as necessary for the purpose it was collected, including for business, legal, tax, accounting and reporting requirements.

Enquiry information may be kept for a reasonable period so we can manage follow-up communication. Client and project records may be kept for longer where required for ongoing service, business records, legal or accounting purposes.

Your rights

Under UK data protection law, you have rights relating to your personal information. These may include the right to:

• Ask for access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete personal information in certain circumstances.
• Ask us to restrict how we use your information.
• Object to certain uses of your information.
• Ask for your information to be transferred, where applicable.
• Withdraw consent, where we rely on consent to process your information.

You also have the right to raise a concern with the Information Commissioner’s Office if you are unhappy with how your personal information has been handled.

Cookies

Our website may use cookies and similar technologies to help the website work correctly, improve visitor experience, understand website performance and support marketing or analytics activity.

More information about cookies is provided in our Website Terms & Cookie Policy.